Home » Offices » 911 » Code Red » CodeRED FAQ's

CodeRED Faq's

Frequently Asked Questions:
1. Am I automatically in the database to receive alerts?
No. Weather Warning is an Opt- in only service. You must register by either clicking on the CodeRED link on the home page of our website and enter your contact information… or you can call Keith County Communications at (308) 284-2011 and have the staff enter your information.
2. I saw an advertisement to register for CodeRED; do I have to register each year?
No. Once you have registered, your information remains.
3. I can’t remember if I registered or what alerts I registered for.
You can register again if you do not remember if you have registered before to ensure that you are signed up.
4. Can I make a change on the notifications I am receiving?
Yes. If you want to make changes on the Severe Weather notifications, simply register again on the homepage of our website and click on the weather alerts you want. It will delete what you had in the past.
5. When I registered the map did not show my exact location.
You need to click on the red marker on the map and drag to your address location. You can zoom in on the map to make it easier to find your exact location.
6. Why did CodeRED call me several times?
If there is no answer and you do not have an answering device, you will be retried three times in each notification.
7. It called me but no message played.
If you answer and do not say hello, CodeRED will not begin playing automatically. It is listening trying to determine if it has reached a live person or answering device. If you do not say anything, it will hang up and retry the number again. Remember, if you want to hear the message again you can press any key on your phone during or at the end and it will replay.
8. Why did it leave only part of the message on my answering machine?
CodeRED will leave a message on an answering device. There are many different capturing devices for leaving a message. Occasionally something about the message or the beep of the message causes the system to think it has reached a live person and begins playing the message. When the message is left, it only leaves part of the message. You can call back the 800-566-9780 for a Weather Warning message or the 866-419-5000 for an Alert message and receive the entire message. This does not happen often.
9. Why does my phone ring once and hang up? It has called me twice and won’t let me answer it.
If you have a ring tone, which plays a song instead of ringing, the system will interpret this as an Operator Intercept and hang up, only to retry the number. There are two options. You can remove the ring back tone or you can contact your cell phone provider and request that the phone number 800-566-9780 for Weather Warning and 866-419-5000 for CodeRED Alerts be bypassed by this feature.
10. Can I sign up more than one telephone or cell phone per address?
Yes. You can continue to add additional phone numbers per one address.
11. I have another address that I want to receive alerts for. Can I do this on the same telephone?
NEW in 2014, yes, you are able to register more than one address per phone. In the past only one address was allowed per phone. Now if you have more than one address linked to a phone i.e. a lake cabin, a second residence or business location, when receiving an alert message it will say which address is in the warned area.
12. What is the cost of this service?
This service is free to the residents and businesses in the counties of Arthur, Deuel, Grant, Hooker, Keith, Logan, and McPherson in Nebraska.
13. If I do not live in one of these counties can I still receive this service?
No. You need to have an address linked to one of these counties as in another home or a business. There are other counties outside of our area providing the CodeRED service or similar types of notifications, but you would need to sign up in the county where you reside.
14. I signed up for text messaging but am only receiving voice messages for the Weather Alerts.
CodeRED is not currently sending text messages for Weather Alerts. It will be possible in the future but at this time they do not feel text messages are sent as fast as voice messages.
15. What if I’m not home to receive the alert message?
The CodeRED dialing system will leave the emergency alert message on your voicemail or answering machine. If you do not have voicemail or an answering machine, the dialer will attempt your phone number 3 times. This would be a great reason to register your work or cell phone number as a back-up number.
16. If I register my cell phone would I receive the warning where I am located at the time of the call?
No. The warning would be for the location of the address that is registered.
If you have an Android or iPhone, you can register for Mobile Alert … Please Visit http://ecnetwork.com/codered-mobile-alert-app/ for the app for Mobile alerts for your exact location anywhere in the United States.
16a. Is it okay to have both the CodeRed and then the CodeRed Mobile Alert?
Yes. That way if you are not at home you will know if there is something happening at your home address while you are away through the regular CodeRed service. The Mobile Alert will track your cell phone location no matter what county or state you are in.
17. Can businesses participate?
Yes. In fact we encourages businesses to register to receive the emergency alerts. On the registration page there is a place to check if this is a business. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and calls will not be delivered.
18. Can TDD/TTY equipment for hearing impaired receive the calls?
Yes. When you register your number there is an option to enter the TDD/TTY information.
19. Why didn’t I receive a call during the last storm?
When the National Weather Service puts out a Storm Warning and shows the polygon of the warning location, your address that you registered would need to be located inside the polygon to receive a call.
If at any time you still have questions regarding how the system works or if you need help registering, please call Keith County Communications at 308-284-2011for assistance.